Adidas, Customer Service Team Lead

Responsible for contributing to the achievements of
Store KPI targets by building an emotional connection with customers and living the Brand Values. Utilizing expertise and experience to serve and sell to customers while achieving operational excellence.

Additionally responsible for creating an appealing, easy-to- shop environment for customers by coordinating in-store team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.

Coach, motivate and inspire individuals within area of responsibility to maximize and drive a performance culture. Actively supervise and coordinate team to ensure all customers receive the highest level of service.

New York City

October 2018 - Present

T-Mobile, Retail Sales Associate

Guided customers through their purchasing experience while exploring individual needs and providing hands-on demonstrations of products and services in-store.

Assisted Management team with retail analysis, spotting trends, buying, promotional planning, forecasting, and other functions that ensured a high-quality of store standards were met.

Provided outstanding customer service to all guests visiting T-Mobile retail stores by building brand loyalty.

New York City

March 2013 - April 2017

New York Cosmos, Account Relationship Manager

Created and executed 17 experiential marketing events during all regular season matches at MCU Park in Brooklyn; successfully maximizing retention rates and client satisfaction.

Improved the overall fan experience and generated repeat business through servicing and renewal of full season tickets, partial plans, group packages, and other ticketing initiatives.

Acted as an New York Cosmos representative at public functions, events, and appearances with high energy and a passion for the club, brand, and sport.

New York City

April 2017 - March 2018

Grey Group, Creative Program

Worked collaboratively to interpret client's business needs and developed visual concepts using a wide range of media, including photography and design programs.

Additionally contributed to interactive design and media production. Developed and created concepts, graphics and layouts for product illustration to achieve the client’s objectives through creative imagery and effective message strategies.

New York City

March - May 2018

 

SKILLS

Art Direction Mentoring
Public Speaking Team Leadership Team Management Retail Sales Event Planning Community Relations Social Media Management Photography

EDUCATION & CERTIFICATIONS

Barça Innovation Hub, Leadership Program, 2018
CUNY City College, B.A. Advertising, 2017 CUNY LAGCC, A.A. Communications, 2015

 
 

TECHNICAL SKILLS

Mac OSX Photoshop Microsoft Office

LANGUAGES

Spanish, Native Speaker

ravr.nyc@gmail.com

718-200-6611